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It’s very rare that someone lives up to the hype after you’ve followed their industry-leading musings for over three years.  Even more so when they’re the international keynote speaker at a national conference. No pressure, Brian... But when Brian Solis took the stage at the PRIA PR Directions Conference this ...

Earlier this week I was lucky enough to be invited to the product launch for the new PlayStation Vita at the über cool Carriageworks in Eveleigh. Walking to the venue I was eager to find out how Sony would approach the launch for the next-gen product. The main aim ...

This scenario is not unique.  One of (no doubt) many examples of poor customer service around the world each day, but this time something’s grabbed and the world is listening. Glad it’s not your brand?  It could very well be next time. Over the past 24 hours, the