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Why line up when you can do battle in court? I’m seldom on time. That doesn’t mean I’m really late either. Rather, I’m generally arriving at things between one and three minutes late. The cause for this is that I’m usually trying to cram something in before I leave the house – 30 ...

This scenario is not unique.  One of (no doubt) many examples of poor customer service around the world each day, but this time something’s grabbed and the world is listening. Glad it’s not your brand?  It could very well be next time. Over the past 24 hours, the

Several months ago a Sefiani alumnus now working in corporate communications at a major bank nominated me for the 2011 Telstra Business Women's Awards in the Business Owner category.  I was honoured when I received the letter to tell me this had happened, and a little daunted when ...