“Something is rotten in the state of Murdoch” – this Twitter quote from a witty John Prescott (@johnprescott), Former Deputy Leader of the U.K. Labour Party says it all. And no amount of apologising will make the phone-hacking scandal go away. Apology with no responsibility “smelleth like rotten eggs.” At ...
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Last week we discussed whether the CEO is the best choice as a crisis spokesperson. The CEO sends a very different message when they become involved, but sometimes they aren’t the best choice to respond to stakeholders. How do you decide the best spokesperson? In a crisis, the media ...
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The choice of spokespeople in a crisis is critical. How they communicate can be a make or break moment – for them, for the organisation, for the brand. But for many, the question of ‘who’ is a vexed, sometimes contentious issue. The CEO, the top dog, is not necessarily always ...
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